G&B’s research, conducted in May, confirms if people don’t recognize the phone number, they won’t answer their phones.  Only 16% of the 14-64 population have landlines and will answer all calls.  Thus, 84% will either ignore a call, or live in cellphone-only households.

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In order to succeed in this new information environment, one needs a trusted guide with the experience and knowledge of this new world.  Not those mired in the “this is the way it’s always been done” playbook. 

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